HBF Strengthens TechnologyOne Capability
HBF engaged Tonic Technologies to strengthen and support its TechnologyOne environment, with a focus on the Contracts module, system administration, workflow and business process automation improvements. The engagement was designed to improve day-to-day system capability, streamline processes, and give HBF responsive specialist support that could work closely with its internal team.
The Challenge
- Specialist support for the TechnologyOne Contracts module
- Ongoing system administration support
- Improved workflows and BPAs. and reduced operational friction
- Responsive technical expertise for changing priorities
- A partner able to operate as an extension of the HBF team
The Solution
Tonic Technologies delivered targeted TechnologyOne services across contracts, system administration, and workflow improvement. The team focused on practical configuration, responsive issue resolution, and close collaboration with HBF stakeholders, providing trusted support as an extension of the internal team.
Key Outcomes
1. Contracts Module Support
Tonic Technologies provided specialist support for the TechnologyOne Contracts module, helping HBF improve usability, configuration, and day-to-day management of contract-related processes.
2. Stronger System Administration Capability
The team supported TechnologyOne system administration activities, assisting with platform management, troubleshooting, optimisation, and user support.
3. Improved Workflows and Team Support
Tonic Technologies helped HBF improve workflows, reduce friction for users, and provide responsive support aligned to business priorities.
The Result
With Tonic Technologies in place, HBF gained access to trusted TechnologyOne expertise and responsive operational support. The engagement improved confidence in the platform, strengthened system administration capability, and helped create more efficient workflows. HBF's team noted that Tonic Technologies exceeded all expectations, with strong technical knowledge and a highly responsive approach that made them feel like an extension of the team.
“Tonic Technologies exceeded all expectations. Their technical knowledge was exceptionally strong, they were highly responsive, and they genuinely operated as an extension of our team.” - Finance Systems Lead HBF.
Tonic Technologies specialises in delivering tailored ERP and TechnologyOne solutions that help organisations streamline operations, improve system capability, and scale with confidence.