Case Study: Café63 Partners with Tonic Technologies to Drive Innovation Through Agility and Automation
Café63 is a fast-growing hospitality brand with nearly 70 stores across QLD and NSW. Café63 required a technology partner who could move quickly, adapt to evolving needs, and deliver tailored solutions across multiple systems. With high transaction volumes and complex operational workflows, Café63 engaged Tonic Technologies to enhance automation, improve customer engagement, and deliver deeper business insights.
The Challenge
Café63 needed to:
- Streamline manual processes across ordering, reporting, and customer engagement
- Leverage data from multiple platforms into actionable insights
- Improve customer feedback collection and response rates
- Work with a partner capable of rapid delivery and ongoing adaptability
The Solution
Tonic Technologies provided a highly responsive and agile development approach, delivering a suite of custom integrations and automation solutions tailored to Café63’s operations.
Key Outcomes
1. Intelligent Order Automation
Customer purchase orders are imported and converted into sales orders using AI, reducing manual entry and improving accuracy.
2. Enhanced Customer Engagement via SMS & NPS
Transaction data from Zii POS triggers automated NPS surveys sent via SMS, increasing response rates and insights.
3. End-to-End Reporting & Business Intelligence Automation
Automated reporting consolidates data from Deputy, Zii POS, purchasing systems, and MYOB Acumatica, including automated survey reporting.
Café63 now operates with a highly automated, data-driven environment that improves decision-making, customer engagement, and operational efficiency.
“Tonic Technologies has been incredibly responsive and proactive, delivering smart solutions quickly and adapting as our needs evolve. Their team feels like an extension of our business.”
Hamish Watson, Owner.
Tonic Technologies specialises in delivering agile, custom ERP and integration solutions that help businesses automate processes, unlock insights, and scale with confidence. Contact us to find out how we can transform your business.